Case study · Accounts Payable
From Manual to Straight-Through Processing
A global leader in pharmaceutical distribution and medical supplies handled a high volume of invoices across retail banner groups, dropship services and carrier invoices. Legacy automation could not cope with the multi-channel complexity; the agents moved AP from manual handling to straight-through processing.
STP
from manual to touchless
- Industry
- Pharmaceutical distribution & medical supplies
- Footprint
- Multi-segment, multi-channel
- Scale
- Retail banner groups, dropship, carrier invoices
- Process area
- Procure-to-Pay
- Agents
- Invoice ProcessingCase ManagementVendor Reconciliation
STP
from manual to straight-through3
invoice channels on one modelLegacy
automation retired, ERP keptWeeks
to first process live01 · The situation
From manual handling to touchless processing across every channel
The company serves biopharma companies, pharmacies, healthcare providers and government entities across multiple segments.
AP teams managed invoices arriving through very different channels — retail banner groups, dropship services and carrier invoices — each with its own formats and rules.
Existing legacy automation could not efficiently handle the variety, so much of the work stayed manual.
02 · What JiffyFinOps.ai did
Each channel's documents read and classified on arrival; freight and carrier invoices handled alongside product invoices on one data model.
Two- and three-way matching with tolerance rules; non-PO spend coded from history and routed to the right owner.
Missing receipts, price variances and duplicate submissions worked to resolution or to the team's desk with evidence attached.
Straight-through rates climbed as the agents absorbed the team's resolutions on each channel's specifics.
03 · The outcome
STP from manual to touchless
AP operations were streamlined across all channels. Work that legacy systems had pushed back to people now flows straight through, and the team spends its time on the exceptions that genuinely need judgement.
04 · How it rolled out
Channel mapping
Formats, rules and exception patterns documented per channel.
Connect
Document sources and the ERP connected.
Run with review
First channel live with full review.
Extend
Remaining channels onboarded; touchless rate raised.
Deployment phases follow the published connect → configure → run model; headline outcomes are as published for this customer.
More proof
Other finance teams that made the same move
50%
faster, 75% more accurate close
Real estate investment trust · 95+ GL accounts · thousands of daily transactions
Read the case study Accounts Payable70%
faster AP, 30% higher DPO
Freight forwarding & logistics · Multi-vendor, multi-location AP
Read the case study Accounts Payable40%
cost reduction
Global real estate services · Enterprise AP, legacy integrations
Read the case studyNext step
See your own numbers, run this way
Tell us your volumes and exception mix and we will map the Procure-to-Pay agents to your process.